Returns/ Exchanges

Return Policy for BaltimoreHairandBeauty.com

At Baltimore Hair and Beauty, we aim to provide exceptional service and high-quality products to our customers. Please carefully review our policy before making a purchase.

Eligibility for Returns
To ensure customer satisfaction, we accept returns under the following conditions:

Timeframe: Return requests must be submitted within 30 days of receiving your order.
Condition: Items must be unused, unaltered, and in their original packaging with all tags and seals intact.
Non-Returnable Items: Certain items cannot be returned due to their nature or hygiene reasons:

• Opened beauty products or cosmetics.
• Worn, altered, or unpackaged hair extensions, wigs, or accessories.
• Custom or personalized items.
• Clearance or final-sale products.

Steps to Request a Return
Initiate a Return

• Submit your return request by filling out the contact form below.
• Provide your order number, product details, and reason for the return and contact info.

Approval and Instructions

• Once your request is reviewed, you will receive a Return Authorization (RA) number and instructions on how to proceed.
• Unauthorized returns will not be accepted.

Ship the Item

• Securely package the item(s), including a copy of your receipt and the RA number.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Inspection and Refund

• After we receive your return, we will inspect the item(s) within 3–5 business days.
• Approved refunds will be processed to the original payment method within 5–7 business days. Please note that original shipping fees are non-refundable.